F W S

Refund Policy

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Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with
respect to products and services acquired from Fedazon Web Services or through us
from our partners and/or affiliates (collectively “Services”).

General Terms

General terms apply to all refund eligible Services. In addition, there may be special
term(s) that apply to a specific product and/or service and those are outlined below.

● In no event is the same Service eligible for more than one refund.
● Service(s) must be canceled before we can issue a refund.
● No refund will be made if your Service(s) are suspended or terminated for cause.
● If purchased Service(s) include free domain name registration as part of a
promotion or sale of the Service(s), and you cancel the purchased Service(s), the
standard price for the domain name will be deducted from the refund amount. If
the refund amount is less than the standard price for the domain, you must either
elect to pay the difference or forfeit the domain, in which case, ownership of the
domain will revert back to Fedazon Web Services.
● All refunds are processed in U.S. dollars: you, the customer, bear sole
responsibility for any fluctuations in the exchange rate(s) between the time of
payment and the time of refund.
● Unless you request otherwise, refunds will be credited to your Fedazon Web
Services account balance. Purchases made using Fedazon Web Services
account funds can only be refunded as account credit. Purchases made by credit
card and PayPal may be refundable to the original source of payment. Refunds
are not possible for bitcoin deposits. Fedazon Web Services is not responsible
for any additional charges imposed by your credit card company or PayPal
payment processor in the case of refund.
● Any processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions
notified to you when purchasing any Service(s).

Special Terms

Domain Name Registration
● Unless this Refund Policy specifically provides for a refund, all fees for domain
name registrations and related domain name Service(s) are non-refundable, in
whole or in part, even if your domain name registration is suspended, canceled
or transferred prior to the end of your then current registration term.
● New domain name registrations may be refundable, at the sole discretion of
Fedazon Web Services, if you, the registrant, cancel the domain name
registration for a valid reason and the cancellation is processed within 5 days
(120 hours) after registration. Please note that, in some cases, cancellation and
refund are not available for new domain registrations due to restrictions imposed
by the applicable registry or registry operating company.
● No refunds are available for fees paid for After Market Domain Names unless
your After Market Domain Name registration is rejected or canceled by Fedazon
Web Services, the registry or the third party seller.
● No refunds are available for the Fedazon Web Services Aftermarket subscription.
● No refunds are available for fees paid for Premium Domain(s).
● No refunds are available for fees paid for any of the following:
○ Additional fees paid for Pre-Orders, Sunrise or Landrush periods or
participation in an Early Access Program; or
○ Fees paid for related Service(s).
● In the case of an unsuccessful attempt to transfer a domain name to Fedazon
Web Services, we will automatically refund any fees paid as an account credit.

Domain Name Renewal
● Unless this Refund Policy specifically provides for a refund, all fees for domain
name renewals and related domain name Service(s) are non-refundable, in
whole or in part, even if your domain name is suspended, canceled or transferred
prior to the end of your then current registration term.
● A domain name renewal may be refundable, at the sole discretion of Fedazon
Web Services, if you, the registrant, cancel the domain name renewal for a valid
reason and the cancellation is processed within 5 days (120 hours) after renewal
for the most of TLDs. Please note that, in some cases, cancellation and refund
are not available for domain renewals due to restrictions imposed by the
applicable registry or registry operating company.
● It is not possible to cancel renewals for:
○ **.AU,
○ .CH,
○ .CM,
○ .CX,
○ .DE,
○ **.ES,
○ .EU,
○ .FR,
○ .IS,
○ .LI,
○ .NL,
○ .NU,
○ **.PE,
○ **.PH,
○ **.SG,
○ .TO,
○ **.UK,
○ .WS,
○ .CA

Web Hosting

● Unless this Refund Policy specifically provides for a refund, all fees for Web
Hosting and related Service(s) are non-refundable, in whole or in part, even if
your Web Hosting Service(s) are suspended or terminated prior to the end of
your then current contract term.
● Package fees for Shared Hosting, Stellar, Stellar Plus, Stellar Business, Reseller
Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS Pulsar, VPS
Quasar, and VPS Magnetar may be refundable, at the sole discretion of Fedazon
Web Services, if you, the account holder, cancel within thirty (30) days after
purchase. Only first-time Shared Hosting, Stellar, Stellar Plus, Stellar Business,
Reseller Hosting, Nebula, Galaxy Expert, Universe Pro, VPS hosting, VPS
Pulsar, VPS Quasar, and VPS Magnetar accounts are eligible for the 30-day
money-back guarantee.
● Renewals of Web Hosting may be refundable, at the sole discretion of Fedazon
Web Services, if you, the account holder, cancel your hosting within forty-eight
(48) hours after the renewal. In other cases a prorated refund may be provided
upon consideration.
● No refunds are available for the following: ○ Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee; ○ Any fees related to domain name registrations associated with your Web Hosting package;

Private Email Hosting

● Unless this Refund Policy specifically provides for a refund, all fees for private
email hosting and related Service(s) are non-refundable, in whole or in part, even
if your private email hosting Service(s) are suspended or terminated prior to the
end of your then current contract term.
● New purchase or renewal of a paid Private Email service may be refundable, at
the sole discretion of Fedazon Web Services, if you, the account holder, contact
us to cancel the Private Email subscription for a valid reason and the cancellation
is requested within 7 days after the charge.

SSL Certificates

● Unless this Refund Policy specifically provides for a refund, all fees for SSL
Certificates are non-refundable, in whole or in part.
● If a refund is available, fees for SSL Certificates will be refunded in the form of an
account credit.
● In order to qualify for a refund you must do one of the following within ninety (90)
days after purchase: that is, you must 1) obtain issuance and thereafter make a
written request for a refund within fifteen (15) days of that date; 2) attempt at
issuance and be unsuccessful, in which case the refund will be credited to your
account automatically; or 3) make no attempt at issuance but make a written
refund request to Fedazon Web Services.

If you are a California resident, California law may provide you with additional rights
regarding our use of your personal information. To learn more about your California
privacy rights, visit the CCPA Privacy Notice.

PremiumDNS

● Unless this Refund Policy specifically provides for a refund, all fees for
PremiumDNS and related Service(s) are non-refundable, in whole or in part,
even if your PremiumDNS Service(s) are suspended, canceled or transferred
prior to the end of your then current contract term.
● Fees for the Services may be refundable, at the sole discretion of Fedazon Web
Services, if you cancel the Services within five (5) days after purchase.

Apps Marketplace

● In most cases, Apps purchased or renewed through our Apps Marketplace may
be refundable, at the sole discretion of Fedazon Web Services, if you request
cancellation and refund within twenty-four (24) hours after purchase/renewal.
● No refunds are available for Apps which provide an immediate, one-time service
and/or incur fees directly related to the product provided: such as, but not limited
to, Fedazon Web Services Legal and Business Card Maker.
● If you purchase an App that provides for a trial period, you must cancel within the
trial period to be eligible for any available refunds. That is, if you participate in a
free trial period and thereafter continue to access or use the App after the trial
period has passed, no refund is available.

Non-refundable Services

All other Services are non-refundable, including but not limited to:
● G Suite upgrades and downgrades;
● Transfers or renewals of domain name registrations;
● Fees for recovery or reactivation of domain names;
● Any Services purchased or acquired at a reduced fee or on promotion; or
● Any fees paid by you to Fedazon Web Services for providing non-service related
support.

Refund Requests

If you think you are eligible for a refund, you can submit a helpdesk ticket. You must include the following information in your request:
● Acknowledging that you have read our Refund Policy
● Why you are asking for a refund;
● Transaction identifying information (e.g. account username, support pin,
transaction number, domain name, date of purchase)

Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we ask you to please check your inbox so that we can provide the best support possible.

Contacts

If you have questions about our Refund Policy, you can contact Fedazon Web Services at support@FedazonWeb.com.

You may also contact us at:
Fedazon Web Services.com
325 Chestnut st
Suite 800
Philadelphia, PA 19060
USA
support@FedazonWeb.com